Memantau pencapaian standar pelayanan kesehatan melalui kepatuhan pelaporan indikator mutu secara real-time untuk mewujudkan pelayanan rumah sakit yang aman, bermutu, dan berstandar nasional.
Pembaruan Terakhir: 11 Februari 2026
| No | Rumah Sakit | Bulan | Tahun | Tgl Kirim (mm-dd-yyyy) | Indikator Mutu (%) | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Kepatuhan Kebersihan Tangan | Kepatuhan Penggunaan APD | Kepatuhan Identifikasi Pasien | Waktu Tanggap Seksio Caesarea Emergensi | Waktu Tunggu Rawat Jalan | Penundaan Operasi Elektif | Kepatuhan Waktu Visite Dokter | Pelaporan Hasil Kritis Laboratorium | Kepatuhan Penggunaan Fornas | Kepatuhan Terhadap Clinical Pathway | Kepatuhan Upaya Pencegahan Resiko Pasien Jatuh | Kecepatan Waktu Tanggap Terhadap Komplain | Kepuasan Pasien | |||||
| 85751 | RS Umum Al-Irsyad Surabaya | 4 | 2023 | - | 88.04% | 98% | 99.22% | 0% | 98.23% | 0% | 89.84% | 100% | 88.59% | 92.86% | 99.19% | 100% | 0 |
| 85752 | RS Umum Anna Medika Madura | 4 | 2023 | - | 68% | 64% | 100% | 100% | 49.68% | 0% | 38.23% | 100% | 95.7% | 66.67% | 90.3% | 100% | 0 |
| 85753 | RS Ibu dan Anak Perdana Medica | 4 | 2023 | - | 91.54% | 100% | 100% | 0% | 100% | 0% | 100% | 0% | 94.44% | 100% | 0% | 0% | 0 |
| 85754 | RS Baptis Kediri | 4 | 2023 | - | 94.13% | 100% | 100% | 100% | 47.3% | 0% | 86.04% | 99.5% | 98.89% | 85.42% | 99.93% | 100% | 0 |
| 85755 | RS Primasatya Husada Citra (PHC) Surabaya | 4 | 2023 | - | 85.53% | 100% | 100% | 100% | 93.39% | 1.72% | 79.38% | 100% | 99.97% | 98.57% | 100% | 100% | 0 |
| 85756 | RS Gigi dan Mulut Nala Husada | 4 | 2023 | - | 92.54% | 95% | 100% | 0% | 100% | 0% | 0% | 0% | 100% | 0% | 0% | 0% | 0 |
| 85757 | RS Mitra Keluarga Kenjeran | 4 | 2023 | - | 0% | 0% | 100% | 100% | 57.34% | 1.03% | 0% | 100% | 100% | 0% | 0% | 100% | 0 |
| 85758 | RS Umum Daerah Haji Provinsi Jawa Timur | 4 | 2023 | - | 98.7% | 91% | 100% | 0% | 87.68% | 3.61% | 94.03% | 100% | 100% | 100% | 100% | 100% | 0 |
| 85759 | RS Umum Siloam Hospitals Surabaya | 4 | 2023 | - | 98.99% | 100% | 100% | 0% | 75.24% | 1.56% | 80.43% | 100% | 94.18% | 100% | 100% | 100% | 0 |
| 85760 | RS Nindhita | 4 | 2023 | - | 61.9% | 88% | 100% | 100% | 75% | 0% | 96% | 100% | 72% | 100% | 91.67% | 100% | 0 |
| 85761 | RS Ibu dan Anak Putri Surabaya | 4 | 2023 | - | 94.73% | 93% | 97.07% | 100% | 81.74% | 0% | 95.92% | 100% | 99.79% | 90.1% | 77.38% | 100% | 0 |
| 85762 | RS Mata Undaan | 4 | 2023 | - | 89.17% | 100% | 100% | % | 93.56% | 0% | 100% | 100% | 100% | 97.3% | 100% | 100% | 0 |
| 85763 | RS Manyar Medical Centre | 4 | 2023 | - | 85% | 100% | 98.79% | 0% | 93.13% | 5.45% | 92.21% | 28.57% | 66.89% | 100% | 100% | 100% | 0 |
| 85764 | RS Umum Daerah Bhakti Dharma Husada | 4 | 2023 | - | 85.84% | 97% | 100% | 100% | 95.45% | 0% | 88.62% | 100% | 99.66% | 94.57% | 100% | 100% | 0 |
| 85765 | RS Ibu dan Anak Bantuan 05.08.05 Surabaya | 4 | 2023 | - | 94.5% | 97% | 100% | 92.86% | 81.67% | 0% | 94.23% | 100% | 33.55% | 79.07% | 95.19% | 100% | 0 |
| 85766 | RS Muhammadiyah Ahmad Dahlan | 4 | 2023 | - | 90.9% | 100% | 100% | 100% | 80.39% | 1.22% | 82.01% | 85.45% | 100% | 100% | 100% | 100% | 0 |
| 85767 | RS Jiwa Menur | 4 | 2023 | - | 96.55% | 100% | 100% | 0% | 93.16% | 0% | 90.64% | 100% | 86.4% | 0% | 100% | 100% | 0 |
| 85768 | RS Ibu dan Anak Glamour Husada Kebun | 4 | 2023 | - | 85.31% | 88% | 85.92% | 100% | 0% | 0% | 77.27% | 100% | 97.87% | 0% | 0% | 100% | 0 |
| 85769 | RS Ibu dan Anak Nur Ummi Numbi | 4 | 2023 | - | 98.83% | 99% | 100% | 100% | 100% | 0% | 88.03% | 100% | 89.78% | 0% | 100% | 100% | 0 |
| 85770 | RS Umum Lirboyo | 4 | 2023 | - | 87% | 100% | 94.44% | 100% | 80.73% | 0% | 96.09% | 100% | 99.03% | 75% | 94.23% | 100% | 0 |
| 85771 | RS Ibu dan Anak Kendangsari Merr | 4 | 2023 | - | 96.58% | 100% | 99.98% | 100% | 79.63% | 0% | 91.37% | 100% | 98.42% | 75% | 100% | 100% | 0 |
| 85772 | RS Ibu dan Anak IBI Surabaya | 4 | 2023 | - | 94.12% | 85% | 86.21% | 100% | 84% | 0% | 63.64% | 33.33% | 3.76% | 71.43% | 100% | 100% | 0 |
| 85773 | RS Soemitro Lanud Moeljono Surabaya | 4 | 2023 | - | 85% | 83% | 93.75% | 0% | 96.34% | 13.33% | 40.26% | 100% | 91.47% | 0% | 96.88% | 100% | 0 |
| 85774 | RS Ibu dan Anak Lombok Dua Dua Lontar | 4 | 2023 | - | 97.05% | 100% | 100% | 100% | 86.73% | 3.85% | 86.9% | 100% | 100% | 89.23% | 100% | 75% | 0 |
| 85775 | RS Bunda | 4 | 2023 | - | 97.68% | 100% | 100% | 100% | 100% | 0% | 76.23% | 100% | 99.11% | 83.7% | 100% | 100% | 0 |
| 85776 | RS Khusus Bedah Al Ishaqiy | 4 | 2023 | - | 85% | 83% | 100% | 0% | 90% | 0% | 90% | 100% | 100% | 80% | 100% | 100% | 75 |
| 85777 | RS Ibu dan Anak Nirmala Kediri | 4 | 2023 | - | 95.83% | 99% | 100% | 100% | 93.06% | 0% | 75.68% | 100% | 99.01% | 99.08% | 100% | 0% | 0 |
| 85778 | RS Marinir Ewa Pangalila Gunungsari | 4 | 2023 | - | 0% | 0% | 100% | 100% | 81.25% | 0% | 96.4% | 100% | 100% | 0% | 100% | 0% | 0 |
| 85779 | RS National Hospital | 4 | 2023 | - | 78.26% | 87% | 98.88% | 0% | 80.53% | 4.55% | 74.47% | 91.3% | 98.7% | 0% | 82.76% | 100% | 0 |
| 85780 | RS Ibu dan Anak Lombok Dua Dua | 4 | 2023 | - | 85.78% | 100% | 100% | 100% | 89.41% | 0% | 73.5% | 100% | 100% | 97.44% | 100% | 100% | 0 |
| 85781 | RS Ibu dan Anak Cempaka Putih Permata | 4 | 2023 | - | 63% | 90% | 33.33% | 100% | 93.33% | 0% | 42.86% | 100% | 100% | 0% | 100% | 100% | 0 |
| 85782 | RS Umum Tk. III Brawijaya | 4 | 2023 | - | 95% | 92% | 100% | 100% | 90.77% | 0% | 88.46% | 100% | 92.31% | 88.46% | 100% | 100% | 0 |
| 85783 | RS Muji Rahayu | 4 | 2023 | - | 95.5% | 100% | 100% | 100% | 100% | 0% | 59.28% | 100% | 95.14% | 77.57% | 100% | 100% | 0 |
| 85784 | RS Ibu Dan Anak Hikmah Sawi | 4 | 2023 | - | 100% | 97% | 100% | 100% | 89.53% | 0% | 92.31% | 100% | 100% | 80% | 100% | 100% | 0 |
| 85785 | RS Umum Islam Surabaya Jemursari | 4 | 2023 | - | 93.41% | 95% | 100% | 100% | 90.17% | 0.83% | 89.2% | 100% | 88.37% | 87.5% | 99.66% | 100% | 0 |
| 85786 | RS Darmo | 4 | 2023 | - | 75.78% | 83% | 97.1% | 0% | 83.55% | 4.35% | 49.06% | 91.86% | 93.68% | 50% | 100% | 100% | 0 |
| 85787 | RS Umum Daerah Syarifah Ambami Rato Ebu | 4 | 2023 | - | 85.42% | 99% | 96.11% | 72.73% | 81.54% | 2.04% | 82.36% | 100% | 89.93% | 81.33% | 96.27% | 100% | 0 |
| 85788 | RS Ibu dan Anak Graha Medika | 4 | 2023 | - | 92.34% | 96% | 100% | 94.12% | 61.36% | 1.79% | 87.61% | 100% | 80% | 98.5% | 100% | 100% | 0 |
| 85789 | RS Katolik Budi Rahayu | 4 | 2023 | - | 86.5% | 100% | 100% | 0% | 98.35% | 0% | 67.41% | 100% | 98.59% | 81.82% | 100% | 100% | 0 |
| 85790 | RS Umum Bhayangkara Kediri | 4 | 2023 | - | 92.73% | 100% | 100% | 80% | 80.05% | 0% | 82.2% | 100% | 100% | 95% | 100% | 100% | 0 |
| 85791 | RS Gotong Royong | 4 | 2023 | - | 100% | 100% | 100% | 100% | 84.81% | 1.01% | 36.28% | 100% | 83.38% | 100% | 100% | 100% | 0 |
| 85792 | RS Umum Daerah Kilisuci | 4 | 2023 | - | 93.11% | 100% | 100% | 100% | 100% | 0% | 100% | 100% | 98.77% | 100% | 100% | 100% | 0 |
| 85793 | RS Husada Utama Surabaya | 4 | 2023 | - | 85.06% | 99% | 100% | 0% | 86.14% | 8.33% | 79.87% | 100% | 100% | 87.14% | 100% | 100% | 0 |
| 85794 | RS PKU Muhammadiyah Surabaya | 4 | 2023 | - | 95% | 100% | 100% | 100% | 85% | 0% | 85% | 100% | 85% | 85% | 100% | 85% | 0 |
| 85795 | RS Premier Surabaya | 4 | 2023 | - | 89.17% | 100% | 100% | 100% | 44.11% | 0% | 88% | 91.88% | 99.9% | 0% | 86% | 80% | 0 |
| 85796 | RS Ibu dan Anak Pura Raharja | 4 | 2023 | - | 92.67% | 100% | 100% | 100% | 96.37% | 98.35% | 100% | 100% | 82.64% | 97.78% | 100% | 100% | 0 |
| 85797 | RS Eka Husada | 4 | 2023 | - | 85.75% | 99% | 100% | 16.67% | 63.57% | 0% | 60.47% | 100% | 85.01% | 95.24% | 100% | 100% | 0 |
| 85798 | RS Umum Daerah dr. Mohamad Soewandhie | 4 | 2023 | - | 94% | 100% | 99.31% | 88.89% | 85.97% | 2.39% | 79.42% | 100% | 100% | 100% | 100% | 100% | 0 |
| 85799 | RS William Booth Surabaya | 4 | 2023 | - | 92.6% | 97% | 98.65% | 0% | 85.75% | 1.45% | 91.52% | 100% | 100% | 50% | 100% | 100% | 0 |
| 85800 | RS Ibu dan Anak Ferina | 4 | 2023 | - | 71.2% | 99% | 100% | 100% | 81.31% | 8.33% | 93.41% | 100% | 100% | 100% | 100% | 100% | 0 |
Penjelasan singkat berikut bertujuan agar masyarakat umum dapat memahami makna setiap indikator mutu yang digunakan dalam pemantauan pelayanan rumah sakit.
Mengukur kepatuhan tenaga kesehatan dalam melakukan kebersihan tangan (handrub/handwash) sesuai 6 langkah dan 5 momen kebersihan tangan.
Mengukur kepatuhan petugas rumah sakit dalam menggunakan Alat Pelindung Diri (APD) pada kondisi yang terindikasi.
Menilai kepatuhan tenaga kesehatan dalam melakukan identifikasi pasien menggunakan minimal dua identitas sebelum tindakan medis.
Mengukur kecepatan tindakan operasi SC emergensi kategori 1 sejak keputusan operasi hingga insisi dilakukan.
Menilai waktu tunggu pasien rawat jalan sejak pendaftaran hingga dilayani oleh dokter.
Mengukur keterlambatan operasi terjadwal, dinilai baik jika tidak terlambat lebih dari 1 jam dari jadwal.
Menilai kepatuhan dokter dalam melakukan visite pasien rawat inap pada rentang waktu yang ditentukan.
Menilai kecepatan pelaporan hasil laboratorium kritis yang memerlukan tindak lanjut segera.
Menilai kesesuaian obat yang diresepkan dokter dengan Formularium Nasional.
Menilai kesesuaian pelayanan dengan alur klinis pada penyakit prioritas nasional.
Menilai upaya pencegahan risiko jatuh pada pasien rawat inap berisiko tinggi.
Menilai kecepatan rumah sakit dalam menangani keluhan pasien sesuai tingkat prioritas.
Mengukur tingkat kepuasan pasien terhadap 9 unsur pelayanan rumah sakit berdasarkan survei.