Memantau pencapaian standar pelayanan kesehatan melalui kepatuhan pelaporan indikator mutu secara real-time untuk mewujudkan pelayanan rumah sakit yang aman, bermutu, dan berstandar nasional.
Pembaruan Terakhir: 11 Februari 2026
| No | Rumah Sakit | Bulan | Tahun | Tgl Kirim (mm-dd-yyyy) | Indikator Mutu (%) | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Kepatuhan Kebersihan Tangan | Kepatuhan Penggunaan APD | Kepatuhan Identifikasi Pasien | Waktu Tanggap Seksio Caesarea Emergensi | Waktu Tunggu Rawat Jalan | Penundaan Operasi Elektif | Kepatuhan Waktu Visite Dokter | Pelaporan Hasil Kritis Laboratorium | Kepatuhan Penggunaan Fornas | Kepatuhan Terhadap Clinical Pathway | Kepatuhan Upaya Pencegahan Resiko Pasien Jatuh | Kecepatan Waktu Tanggap Terhadap Komplain | Kepuasan Pasien | |||||
| 2101 | RS Bhayangkara TK II HS. Samsoeri Mertojoso | 1 | 2026 | 02-04-2026 | 91.61% | 100% | 99.99% | 80% | 0% | 0.34% | 99.53% | 0% | 93.87% | 47.59% | 99.84% | 100% | 0 |
| 2102 | RS Wiyung Sejahtera | 1 | 2026 | 02-10-2026 | 86.35% | 87% | 100% | 50% | 0% | 3.32% | 58.15% | 100% | 97.2% | 100% | 100% | 0% | 0 |
| 2103 | RS Ibu dan Anak Cempaka Putih Permata | 1 | 2026 | 02-10-2026 | 98.23% | 100% | 100% | 100% | 98.86% | 0% | 100% | 0% | 95.67% | 100% | 100% | 0% | 0 |
| 2104 | RS Ibu dan Anak Kendangsari Merr | 1 | 2026 | 02-09-2026 | 97.24% | 100% | 100% | 0% | 89.27% | 0% | 97.21% | 100% | 99.15% | 77.27% | 100% | 100% | 0 |
| 2105 | RS Wijaya Surabaya | 1 | 2026 | 02-05-2026 | 99.49% | 100% | 100% | 0% | 100% | 0% | 36.65% | 100% | 96.67% | 100% | 100% | 85.71% | 0 |
| 2106 | RS Ibu dan Anak Putri Surabaya | 1 | 2026 | 02-10-2026 | 99.46% | 100% | 100% | 100% | 100% | 0% | 89.54% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2107 | RS Umum Bhakti Rahayu | 1 | 2026 | 02-09-2026 | 86.81% | 100% | 100% | 0% | 97.61% | 0% | 88.37% | 0% | 97.83% | 89.66% | 100% | 100% | 0 |
| 2108 | RS Ibu dan Anak Bantuan 05.08.05 Surabaya | 1 | 2026 | 02-10-2026 | 99.36% | 98% | 99.74% | 100% | 99.81% | 1.03% | 80% | 100% | 100% | 76.92% | 96.15% | 100% | 0 |
| 2109 | RS Ibu dan Anak Nur Ummi Numbi | 1 | 2026 | 02-10-2026 | 100% | 100% | 99.97% | 100% | 86.79% | 0% | 80.2% | 100% | 93.67% | 100% | 100% | 100% | 0 |
| 2110 | RS Universitas Airlangga | 1 | 2026 | - | 100% | 100% | 100% | 100% | 100% | 4.44% | 100% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2111 | RS National Hospital | 1 | 2026 | 02-10-2026 | 94.87% | 99% | 99.83% | 0% | 88.73% | 1.17% | 87.72% | 100% | 96.96% | 0% | 98.37% | 100% | 0 |
| 2112 | RS Ibu dan Anak Lombok Dua Dua | 1 | 2026 | 02-06-2026 | 100% | 99% | 100% | 100% | 91.37% | 0% | 84.21% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2113 | RS Orthopedi dan Traumatologi Surabaya | 1 | 2026 | 02-10-2026 | 91.88% | 100% | 100% | % | 75.39% | 7.79% | 62.56% | 100% | 99.92% | 83.33% | 100% | 100% | 0 |
| 2114 | RS Umum Royal Surabaya | 1 | 2026 | 02-09-2026 | 95.68% | 100% | 99.87% | 0% | 70.07% | 0.91% | 89.07% | 96.21% | 100% | 82.76% | 87.43% | 100% | 0 |
| 2115 | RS Surabaya Medical Service | 1 | 2026 | 02-09-2026 | 90.91% | 100% | 100% | 100% | 98.74% | 0% | 94.08% | 100% | 99.35% | 100% | 100% | 100% | 0 |
| 2116 | RS Ibu dan Anak Perdana Medica | 1 | 2026 | 02-04-2026 | 98.5% | 100% | 100% | 0% | 91.84% | 0% | 86.36% | 100% | 49.69% | 100% | 100% | 100% | 0 |
| 2117 | RS Manyar Medical Centre | 1 | 2026 | 02-10-2026 | 90% | 100% | 100% | % | 79.64% | 34.23% | 97.06% | 86.67% | 63.47% | 100% | 100% | 100% | 0 |
| 2118 | RS Mata Undaan | 1 | 2026 | 02-09-2026 | 91.58% | 100% | 100% | % | 100% | 0% | 100% | 100% | 99.94% | 91.25% | 100% | 100% | 0 |
| 2119 | RS Umum Daerah Bhakti Dharma Husada | 1 | 2026 | 02-09-2026 | 92.98% | 100% | 100% | % | 98.02% | 0% | 95.29% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2120 | RS Umum Islam Surabaya Jemursari | 1 | 2026 | 02-09-2026 | 94.32% | 99% | 100% | 50% | 89.85% | 3.1% | 87.57% | 100% | 86.1% | 100% | 100% | 100% | 0 |
| 2121 | RS Bunda | 1 | 2026 | 02-09-2026 | 98.43% | 100% | 100% | 100% | 95.32% | 0% | 67.45% | 100% | 99.63% | 99.49% | 100% | 100% | 0 |
| 2122 | RS Muji Rahayu | 1 | 2026 | 02-09-2026 | 88.7% | 100% | 100% | 0% | 100% | 0% | 61.83% | 100% | 92.8% | 72.41% | 100% | 100% | 0 |
| 2123 | RS Ibu dan Anak IBI Surabaya | 1 | 2026 | 02-08-2026 | 88.89% | 95% | 100% | % | 87.32% | % | 66.33% | 100% | 98.66% | 100% | 80.77% | 100% | 0 |
| 2124 | RS Umum Daerah Husada Prima | 1 | 2026 | 02-09-2026 | 97% | 100% | 100% | 100% | 95.84% | 2.74% | 98.81% | 95.35% | 86.44% | 94.29% | 100% | 100% | 0 |
| 2125 | RS Umum Siloam Hospitals Surabaya | 1 | 2026 | 02-10-2026 | 99.71% | 100% | 100% | % | 82.91% | 4.18% | 68.92% | 100% | 95.79% | 100% | 100% | 100% | 0 |
| 2126 | RS Gigi dan Mulut Nala Husada | 1 | 2026 | 02-06-2026 | 95.43% | 94% | 100% | 0% | 94.65% | 0% | 0% | 0% | 100% | 0% | 0% | 0% | 0 |
| 2127 | RS Umum Daerah Haji Provinsi Jawa Timur | 1 | 2026 | 02-10-2026 | 97.22% | 100% | 100% | 0% | 50.45% | 5.28% | 77.68% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2128 | RS Premier Surabaya | 1 | 2026 | 02-09-2026 | 88.45% | 99% | 100% | % | 55.96% | 6.09% | 76% | 97.1% | 0% | 100% | 100% | 87.5% | 0 |
| 2129 | RS Husada Utama Surabaya | 1 | 2026 | 02-05-2026 | 85.33% | 100% | 100% | 0% | 87.78% | 0% | 93.66% | 100% | 99.95% | 64.56% | 100% | 100% | 0 |
| 2130 | RS Umum Daerah dr. Mohamad Soewandhie | 1 | 2026 | 02-09-2026 | 98% | 100% | 99.69% | 100% | 97.02% | 2% | 85.6% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2131 | RS Umum Mitra Keluarga Surabaya | 1 | 2026 | 02-10-2026 | 100% | 100% | 100% | 0% | 97.05% | 5.88% | 96.83% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2132 | RS Ibu dan Anak Pura Raharja | 1 | 2026 | 02-09-2026 | 92.37% | 97% | 100% | 100% | 100% | 0.77% | 93.4% | 100% | 99.24% | 100% | 100% | 100% | 0 |
| 2133 | RS Gotong Royong | 1 | 2026 | 02-09-2026 | 90% | 100% | 94.59% | 0% | 83.1% | 5.41% | 45.77% | 99.15% | 91.38% | 100% | 80% | 100% | 0 |
| 2134 | RS Bhakti Rahayu | 1 | 2026 | 02-09-2026 | 100% | 100% | 100% | 100% | 75.4% | 0% | 69.9% | 100% | 99.69% | 93.33% | 80.39% | 100% | 0 |
| 2135 | RS Gigi dan Mulut FKG Universitas Airlangga | 1 | 2026 | 02-10-2026 | 94.88% | 95% | 0% | 0% | 0% | 0% | 100% | 0% | 95.22% | 100% | 100% | 100% | 0 |
| 2136 | RS Umum Al-Irsyad Surabaya | 1 | 2026 | 02-10-2026 | 89.32% | 95% | 100% | 0% | 89.57% | 3.98% | 47.86% | 100% | 76.7% | 100% | 100% | 100% | 0 |
| 2137 | RS Misi Lebak | 1 | 2026 | 02-04-2026 | 96.63% | 99% | 99.87% | 100% | 79.85% | 0% | 20.96% | 100% | 100% | 71.43% | 100% | 100% | 0 |
| 2138 | RS Umum Daerah Kabupaten Tangerang | 1 | 2026 | 02-05-2026 | 88% | 96% | 98.5% | 100% | 89% | 3% | 90.5% | 100% | 86% | 73.5% | 100% | 100% | 0 |
| 2139 | RS Qadr | 1 | 2026 | 02-05-2026 | 89.57% | 100% | 100% | 0% | 78.02% | 1.96% | 81.06% | 100% | 100% | 55% | 100% | 100% | 0 |
| 2140 | RS Selaras | 1 | 2026 | 02-10-2026 | 85% | 100% | 100% | 100% | 100% | 0% | 100% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2141 | RS Ichsan Medical Center | 1 | 2026 | 02-10-2026 | 91.56% | 97% | 96.89% | 100% | 91.73% | 0% | 87.14% | 100% | 97.99% | 88.57% | 98.15% | 92.59% | 0 |
| 2142 | RS Ibu dan Anak Permata Dalima | 1 | 2026 | 02-06-2026 | 100% | 100% | 100% | 0% | 89.11% | 4.17% | 98.89% | 100% | 88.31% | 83.33% | 100% | 100% | 0 |
| 2143 | RS Ibu dan Anak Selaras | 1 | 2026 | 02-09-2026 | 94% | 91% | 100% | 100% | 98% | 0% | 75% | 100% | 100% | 100% | 100% | 100% | 0 |
| 2144 | RS EMC Alam Sutera | 1 | 2026 | 02-09-2026 | 88.47% | 100% | 99.9% | 0% | 66.66% | 25.45% | 76.18% | 100% | 97.69% | 85.71% | 90.24% | 100% | 0 |
| 2145 | RS Mitra Keluarga Kenjeran | 1 | 2026 | 02-10-2026 | 100% | 100% | 100% | 100% | 100% | 6.03% | 97.71% | 100% | 100% | 0% | 100% | 0% | 0 |
| 2146 | RS Umum Daerah Balaraja | 1 | 2026 | 02-10-2026 | 79.21% | 94% | 100% | 100% | 50.65% | 0.49% | 92.72% | 100% | 93.79% | 66.49% | 99.78% | 100% | 0 |
| 2147 | RS Suci Paramita | 1 | 2026 | 02-10-2026 | 84% | 100% | 100% | 100% | 86.36% | 0% | 60.38% | 100% | 99.05% | 85% | 100% | 100% | 0 |
| 2148 | Metro Hospitals Cikupa | 1 | 2026 | 02-10-2026 | 83.9% | 96% | 98.58% | 42.86% | 36.31% | 0.99% | 74.44% | 100% | 98.91% | 83.33% | 93.64% | 100% | 0 |
| 2149 | RS St. Carolus Summarecon Serpong | 1 | 2026 | 02-06-2026 | 99.34% | 100% | 100% | 0% | 92.28% | 0% | 87.6% | 100% | 8.4% | 0% | 90% | 100% | 0 |
| 2150 | RS Ibu dan Anak Harapan Mulia | 1 | 2026 | 02-07-2026 | 90% | 98% | 100% | 66.67% | 84.12% | 0% | 79.37% | 100% | 100% | 100% | 100% | 100% | 0 |
Penjelasan singkat berikut bertujuan agar masyarakat umum dapat memahami makna setiap indikator mutu yang digunakan dalam pemantauan pelayanan rumah sakit.
Mengukur kepatuhan tenaga kesehatan dalam melakukan kebersihan tangan (handrub/handwash) sesuai 6 langkah dan 5 momen kebersihan tangan.
Mengukur kepatuhan petugas rumah sakit dalam menggunakan Alat Pelindung Diri (APD) pada kondisi yang terindikasi.
Menilai kepatuhan tenaga kesehatan dalam melakukan identifikasi pasien menggunakan minimal dua identitas sebelum tindakan medis.
Mengukur kecepatan tindakan operasi SC emergensi kategori 1 sejak keputusan operasi hingga insisi dilakukan.
Menilai waktu tunggu pasien rawat jalan sejak pendaftaran hingga dilayani oleh dokter.
Mengukur keterlambatan operasi terjadwal, dinilai baik jika tidak terlambat lebih dari 1 jam dari jadwal.
Menilai kepatuhan dokter dalam melakukan visite pasien rawat inap pada rentang waktu yang ditentukan.
Menilai kecepatan pelaporan hasil laboratorium kritis yang memerlukan tindak lanjut segera.
Menilai kesesuaian obat yang diresepkan dokter dengan Formularium Nasional.
Menilai kesesuaian pelayanan dengan alur klinis pada penyakit prioritas nasional.
Menilai upaya pencegahan risiko jatuh pada pasien rawat inap berisiko tinggi.
Menilai kecepatan rumah sakit dalam menangani keluhan pasien sesuai tingkat prioritas.
Mengukur tingkat kepuasan pasien terhadap 9 unsur pelayanan rumah sakit berdasarkan survei.