Memantau pencapaian standar pelayanan kesehatan melalui kepatuhan pelaporan indikator mutu secara real-time untuk mewujudkan pelayanan rumah sakit yang aman, bermutu, dan berstandar nasional.
Pembaruan Terakhir: 11 Februari 2026
| No | Rumah Sakit | Bulan | Tahun | Tgl Kirim (mm-dd-yyyy) | Indikator Mutu (%) | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Kepatuhan Kebersihan Tangan | Kepatuhan Penggunaan APD | Kepatuhan Identifikasi Pasien | Waktu Tanggap Seksio Caesarea Emergensi | Waktu Tunggu Rawat Jalan | Penundaan Operasi Elektif | Kepatuhan Waktu Visite Dokter | Pelaporan Hasil Kritis Laboratorium | Kepatuhan Penggunaan Fornas | Kepatuhan Terhadap Clinical Pathway | Kepatuhan Upaya Pencegahan Resiko Pasien Jatuh | Kecepatan Waktu Tanggap Terhadap Komplain | Kepuasan Pasien | |||||
| 93451 | RS Surabaya Medical Service | 7 | 2023 | - | 89.29% | 100% | 96.76% | 100% | 100% | 0% | 66.67% | 100% | 77.8% | 66.67% | 100% | 100% | 0 |
| 93452 | RS Eka Husada | 7 | 2023 | - | 88.3% | 100% | 100% | 0% | 79.7% | 0% | 57.68% | 100% | 84.99% | 79.49% | 99.77% | 100% | 0 |
| 93453 | RS Baptis Kediri | 7 | 2023 | - | 94.13% | 100% | 100% | 100% | 46.46% | 0% | 88.82% | 99.15% | 99.49% | 83.33% | 100% | 100% | 0 |
| 93454 | RS Mitra Keluarga Kenjeran | 7 | 2023 | - | 99.54% | 100% | 100% | 100% | 84.9% | 4.49% | 0% | 100% | 100% | 0% | 100% | 87.5% | 0 |
| 93455 | RS Ibu dan Anak Graha Medika | 7 | 2023 | - | 97.03% | 97% | 100% | 89.47% | 83.09% | 1.05% | 88.68% | 100% | 81.59% | 98.76% | 100% | 100% | 0 |
| 93456 | RS Orthopedi dan Traumatologi Surabaya | 7 | 2023 | - | 96.61% | 100% | 100% | % | 79% | 6.67% | 60.84% | 100% | 100% | 92.31% | 100% | 100% | 0 |
| 93457 | RS Umum Al-Irsyad Surabaya | 7 | 2023 | - | 87.4% | 86% | 100% | 0% | 95.06% | 0.32% | 84.71% | 100% | 79.79% | 80.05% | 98.21% | 100% | 0 |
| 93458 | RS Islam Darus Syifa | 7 | 2023 | - | 86.5% | 98% | 100% | 0% | 90% | 0.85% | 56.85% | 100% | 100% | 96.3% | 100% | 100% | 0 |
| 93459 | RS Umum Daerah Haji Provinsi Jawa Timur | 7 | 2023 | - | 92.63% | 96% | 100% | 0% | 92.22% | 0% | 91.92% | 100% | 100% | 100% | 100% | 100% | 0 |
| 93460 | RS Ibu dan Anak Nirmala Kediri | 7 | 2023 | - | 90.82% | 91% | 100% | 100% | 90.82% | 0% | 94.34% | 100% | 99.76% | 100% | 100% | 0% | 0 |
| 93461 | RS Ibu dan Anak Kendangsari Surabaya | 7 | 2023 | - | 85.09% | 100% | 100% | 100% | 77.91% | 2.5% | 77.56% | 100% | 100% | 90.54% | 100% | 100% | 0 |
| 93462 | RS Islam Garam Kalianget | 7 | 2023 | - | 84.8% | 100% | 100% | 100% | 92% | 0% | 92.01% | 100% | 100% | 0% | 100% | 100% | 0 |
| 93463 | RS Umum Daerah Syarifah Ambami Rato Ebu | 7 | 2023 | - | 85.28% | 99% | 96.66% | 50% | 82.93% | 1.99% | 81.24% | 100% | 93.63% | 80.66% | 96.81% | 100% | 0 |
| 93464 | RS Umum Bhayangkara Kediri | 7 | 2023 | - | 91.7% | 100% | 100% | 100% | 80.16% | 0% | 83.98% | 100% | 100% | 95.18% | 100% | 100% | 0 |
| 93465 | RS Ibu dan Anak Lombok Dua Dua | 7 | 2023 | - | 84.54% | 100% | 100% | 100% | 85.44% | 0% | 85.25% | 100% | 100% | 95.08% | 100% | 100% | 0 |
| 93466 | RS Gigi dan Mulut Nala Husada | 7 | 2023 | - | 90.3% | 91% | 100% | 0% | 100% | 0% | 0% | 0% | 100% | 100% | 0% | 0% | 0 |
| 93467 | RS Premier Surabaya | 7 | 2023 | - | 90.31% | 98% | 100% | 100% | 38.8% | 4.43% | 82% | 100% | 99.9% | 0% | 70% | 100% | 0 |
| 93468 | RS Mata Masyarakat Jawa Timur | 7 | 2023 | - | 97.3% | 100% | 100% | % | 87.9% | 2.46% | 100% | 100% | 100% | 0% | 100% | 100% | 0 |
| 93469 | RS Husada Utama Surabaya | 7 | 2023 | - | 89.05% | 100% | 100% | 100% | 79.58% | 3.77% | 95.61% | 100% | 99.98% | 92.86% | 100% | 100% | 89 |
| 93470 | RS Ibu dan Anak Aisyiyah | 7 | 2023 | - | 92.65% | 100% | 100% | 100% | 100% | 0% | 100% | 100% | 100% | 95.83% | 100% | 0% | 0 |
| 93471 | RS Wiyung Sejahtera | 7 | 2023 | - | 87.48% | 99% | 100% | 100% | 53.91% | 7.32% | 59.11% | 100% | 85.8% | 100% | 98.58% | 0% | 0 |
| 93472 | RS Ibu dan Anak Ferina | 7 | 2023 | - | 72.95% | 100% | 99.85% | 100% | 81.23% | 0% | 97.06% | 100% | 100% | 100% | 100% | 83.33% | 0 |
| 93473 | RS Ibu dan Anak Perdana Medica | 7 | 2023 | - | 90% | 100% | 100% | 0% | 100% | 0% | 95.45% | 100% | 90.59% | 85% | 100% | 84.62% | 0 |
| 93474 | RS Umum Mitra Keluarga Surabaya | 7 | 2023 | - | 96.76% | 100% | 100% | 0% | 71.85% | 24.26% | 89.98% | 100% | 100% | 100% | 100% | 100% | 0 |
| 93475 | RS Bunda | 7 | 2023 | - | 99.28% | 100% | 100% | 100% | 100% | 0% | 77.1% | 100% | 99.5% | 88.46% | 100% | 100% | 0 |
| 93476 | RS Ibu dan Anak Khodijah | 7 | 2023 | - | 97.14% | 100% | 100% | 100% | 100% | 0% | 90.57% | 100% | 100% | 100% | 100% | 100% | 0 |
| 93477 | RS Universitas Airlangga | 7 | 2023 | - | 100% | 100% | 100% | 100% | 73.75% | 2.86% | 96% | 100% | 99% | 100% | 100% | 100% | 83.7 |
| 93478 | RS Muji Rahayu | 7 | 2023 | - | 95.57% | 100% | 100% | 0% | 100% | 0% | 53.87% | 100% | 92.27% | 90.32% | 100% | 100% | 0 |
| 93479 | RS Bhayangkara TK II HS. Samsoeri Mertojoso | 7 | 2023 | - | 93.55% | 99% | 0% | 33.33% | 99.93% | 0% | 99% | 100% | 90.42% | 73.13% | 100% | 100% | 95.25 |
| 93480 | RS Ibu Dan Anak Hikmah Sawi | 7 | 2023 | - | 100% | 100% | 100% | 100% | 98% | 0% | 90% | 100% | 98% | 95% | 100% | 100% | 95 |
| 93481 | RS Gigi dan Mulut FKG Universitas Airlangga | 7 | 2023 | - | 88.07% | 100% | 100% | % | 98.71% | 0% | 100% | 0% | 93.43% | 100% | 100% | 25% | 0 |
| 93482 | RS Ibu dan Anak Pusura Tegalsari | 7 | 2023 | - | 100% | 100% | 100% | 0% | 100% | 0% | 0% | 0% | 100% | 100% | 0% | 100% | 0 |
| 93483 | RS Umum Daerah Husada Prima | 7 | 2023 | - | 97% | 100% | 100% | 100% | 89.09% | 1.02% | 96.54% | 96.08% | 84.56% | 95.3% | 100% | 100% | 0 |
| 93484 | RS PKU Muhammadiyah Surabaya | 7 | 2023 | - | 87.9% | 98% | 99.26% | 80% | 79% | 0% | 66.67% | 100% | 79% | 78.33% | 93.33% | 90% | 0 |
| 93485 | RS Umum Daerah dr. Mohamad Soewandhie | 7 | 2023 | - | 95% | 100% | 99.07% | 100% | 86.04% | 0.46% | 82.47% | 100% | 100% | 100% | 100% | 100% | 0 |
| 93486 | RS National Hospital | 7 | 2023 | - | 82.85% | 83% | 99% | 0% | 79.99% | 8.39% | 80.28% | 95.24% | 95.72% | 0% | 90.59% | 100% | 0 |
| 93487 | RS Onkologi | 7 | 2023 | - | 89.08% | 100% | 100% | % | 37.88% | 1.96% | 96.67% | 100% | 100% | 100% | 100% | 100% | 0 |
| 93488 | RS TK. IV 05.07.02 Kediri | 7 | 2023 | - | 82.19% | 91% | 88.89% | 100% | 67.93% | 0% | 68.23% | 100% | 90.08% | 62.07% | 86.97% | 100% | 0 |
| 93489 | RS Umum Siloam Hospitals Surabaya | 7 | 2023 | - | 97.07% | 100% | 100% | 100% | 76.24% | 1.42% | 78.38% | 100% | 95.6% | 100% | 100% | 100% | 0 |
| 93490 | RS Umum Lukas | 7 | 2023 | - | 93.5% | 100% | 100% | 0% | 88.89% | 0% | 80% | 100% | 94.34% | 100% | 100% | 100% | 0 |
| 93491 | RS Umum Daerah Dr. Soedono Madiun | 7 | 2023 | - | 82.2% | 100% | 100% | 60% | 100% | 9.69% | 91.73% | 89.2% | 91.02% | 85.71% | 99.89% | 100% | 0 |
| 93492 | RS Umum Murni Asih | 7 | 2023 | - | 99% | 93% | 98% | 0% | 84% | 0.64% | 95% | 99.5% | 99.5% | 0% | 99.5% | 100% | 200 |
| 93493 | RS Umum Wali Songo I | 7 | 2023 | - | 96% | 99% | 95% | 40% | 99% | 60% | 30% | 100% | 94% | 39% | 97% | 99% | 98 |
| 93494 | RS Umum Santa Clara | 7 | 2023 | - | 90.38% | 89% | 100% | 0% | 73.75% | 6.06% | 63.72% | 97.3% | 91.47% | 0% | 100% | 100% | 0 |
| 93495 | RS Denisa | 7 | 2023 | - | 92% | 100% | 100% | 100% | 92.75% | 0% | 95.98% | 100% | 99.21% | 88.89% | 100% | 100% | 83 |
| 93496 | RS Umum Panti Nirmala | 7 | 2023 | - | 99.71% | 100% | 100% | 0% | 96.98% | 0% | 53.76% | 95% | 99.48% | 89.72% | 99.67% | 100% | 0 |
| 93497 | RS Ibu dan Anak Permata Dalima | 7 | 2023 | - | 93% | 92% | 60% | 0% | 83.33% | 0% | 100% | 100% | 91.43% | 86.67% | 100% | 100% | 95 |
| 93498 | RS Umum TNI AD Tk. IV 05.04.01 Kota Madiun | 7 | 2023 | - | 98.33% | 99% | 100% | 100% | 91.5% | 100% | 90% | 100% | 96.76% | 90.06% | 100% | 96.84% | 92.8 |
| 93499 | RS Ichsan Medical Center | 7 | 2023 | - | 98.88% | 100% | 96.72% | 0% | 99.02% | 0% | 61.9% | 100% | 71.43% | 100% | 90.48% | 100% | 87 |
| 93500 | RS Ibu dan Anak Al Hasanah | 7 | 2023 | - | 94% | 97% | 100% | 0% | 80.21% | 0% | 48.08% | 100% | 100% | 80% | 100% | 0% | 0 |
Penjelasan singkat berikut bertujuan agar masyarakat umum dapat memahami makna setiap indikator mutu yang digunakan dalam pemantauan pelayanan rumah sakit.
Mengukur kepatuhan tenaga kesehatan dalam melakukan kebersihan tangan (handrub/handwash) sesuai 6 langkah dan 5 momen kebersihan tangan.
Mengukur kepatuhan petugas rumah sakit dalam menggunakan Alat Pelindung Diri (APD) pada kondisi yang terindikasi.
Menilai kepatuhan tenaga kesehatan dalam melakukan identifikasi pasien menggunakan minimal dua identitas sebelum tindakan medis.
Mengukur kecepatan tindakan operasi SC emergensi kategori 1 sejak keputusan operasi hingga insisi dilakukan.
Menilai waktu tunggu pasien rawat jalan sejak pendaftaran hingga dilayani oleh dokter.
Mengukur keterlambatan operasi terjadwal, dinilai baik jika tidak terlambat lebih dari 1 jam dari jadwal.
Menilai kepatuhan dokter dalam melakukan visite pasien rawat inap pada rentang waktu yang ditentukan.
Menilai kecepatan pelaporan hasil laboratorium kritis yang memerlukan tindak lanjut segera.
Menilai kesesuaian obat yang diresepkan dokter dengan Formularium Nasional.
Menilai kesesuaian pelayanan dengan alur klinis pada penyakit prioritas nasional.
Menilai upaya pencegahan risiko jatuh pada pasien rawat inap berisiko tinggi.
Menilai kecepatan rumah sakit dalam menangani keluhan pasien sesuai tingkat prioritas.
Mengukur tingkat kepuasan pasien terhadap 9 unsur pelayanan rumah sakit berdasarkan survei.