Memantau pencapaian standar pelayanan kesehatan melalui kepatuhan pelaporan indikator mutu secara real-time untuk mewujudkan pelayanan rumah sakit yang aman, bermutu, dan berstandar nasional.
Pembaruan Terakhir: 11 Februari 2026
| No | Rumah Sakit | Bulan | Tahun | Tgl Kirim (mm-dd-yyyy) | Indikator Mutu (%) | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Kepatuhan Kebersihan Tangan | Kepatuhan Penggunaan APD | Kepatuhan Identifikasi Pasien | Waktu Tanggap Seksio Caesarea Emergensi | Waktu Tunggu Rawat Jalan | Penundaan Operasi Elektif | Kepatuhan Waktu Visite Dokter | Pelaporan Hasil Kritis Laboratorium | Kepatuhan Penggunaan Fornas | Kepatuhan Terhadap Clinical Pathway | Kepatuhan Upaya Pencegahan Resiko Pasien Jatuh | Kecepatan Waktu Tanggap Terhadap Komplain | Kepuasan Pasien | |||||
| 105351 | RS Muhammadiyah Tuban | 12 | 2022 | - | 86.24% | 92% | 100% | 0% | 20.44% | 0% | 59.06% | 100% | 96.06% | 0% | 100% | 0% | 78.22 |
| 105352 | RS Ibu dan Anak Harapan Mulia | 12 | 2022 | - | 89% | 90% | 100% | 66.67% | 34.23% | 4.3% | 70.43% | 100% | 99.64% | 100% | 100% | 100% | 83.13 |
| 105353 | RS Nahdlatul Ulama Tuban | 12 | 2022 | - | 93.6% | 95% | 100% | 100% | 100% | 0% | 77.22% | 100% | 100% | 0% | 100% | 100% | 95.25 |
| 105354 | RS Umum Daerah Kota Malang | 12 | 2022 | - | 85.31% | 100% | 100% | 0% | 95.89% | 2.56% | 91.04% | 100% | 96.24% | 100% | 100% | 100% | 86.43 |
| 105355 | RS Umum Amanah | 12 | 2022 | - | 98.5% | 99% | 96.96% | 95.65% | 87.85% | 3.95% | 93.91% | 100% | 100% | 79.27% | 98.5% | 50% | 96 |
| 105356 | RS St. Carolus Summarecon Serpong | 12 | 2022 | - | 96% | 100% | 100% | 0% | 95.15% | 1.09% | 85.34% | 100% | 10.03% | 0% | 92.86% | 100% | 89.02 |
| 105357 | RS Umum Daerah Dr. Soegiri Lamongan | 12 | 2022 | - | 97.78% | 100% | 99.97% | 100% | 92.7% | 0.59% | 96.61% | 100% | 99.89% | 95.24% | 99.92% | 100% | 93.13 |
| 105358 | RS Emma | 12 | 2022 | - | 96.98% | 93% | 100% | 100% | 90.58% | 16.28% | 36.9% | 100% | 82.89% | 100% | 100% | 100% | 97.21 |
| 105359 | RS Suci Paramita | 12 | 2022 | - | 76% | 86% | 100% | 0% | 88.65% | 0% | 100% | 100% | 95.21% | 79.17% | 100% | 0% | 85 |
| 105360 | RS Islam Nashrul Ummah | 12 | 2022 | - | 91.53% | 88% | 100% | 100% | 95.65% | 0% | 91.93% | 100% | 91.79% | 75% | 100% | 100% | 97.14 |
| 105361 | RS Umum Daerah Dr. Soedono Madiun | 12 | 2022 | - | 84.32% | 100% | 100% | 75% | 81.76% | 11.32% | 97.4% | 90.48% | 89.48% | 85.11% | 100% | 100% | 80.11 |
| 105362 | RS Khusus Kanker Onkologi Sentani | 12 | 2022 | - | 98.26% | 92% | 98.13% | 0% | 72.43% | 0% | 72% | 0% | 84.99% | 100% | 100% | 0% | 86.5 |
| 105363 | RS Umum Muhammadiyah Lamongan | 12 | 2022 | 01-01-1970 | 92.64% | 99% | 99.5% | 100% | 77.57% | 0% | 79.5% | 100% | 99.93% | 78.79% | 100% | 91.67% | 84.73 |
| 105364 | RS EMC Alam Sutera | 12 | 2022 | - | 89.06% | 100% | 99.85% | % | 92.18% | 16.19% | 51.69% | 100% | 99.72% | 89.47% | 100% | 100% | 83.68 |
| 105365 | RS Umum Daerah Ngimbang | 12 | 2022 | - | 81.34% | 83% | 99.67% | 100% | 71.51% | 8.39% | 98.74% | 87.5% | 76.37% | 78.95% | 97.92% | 82.19% | |
| 105366 | RS Umum Santa Clara | 12 | 2022 | - | 86.25% | 97% | 100% | 0% | 94.85% | 6.67% | 66.57% | 97.56% | 91.01% | 0% | 100% | 100% | 85.99 |
| 105367 | RS Islam Hasanah Muhammadiyah | 12 | 2022 | - | 98.59% | 97% | 100% | 0% | 85.33% | 4% | 33.15% | 100% | 97.41% | 100% | 100% | 100% | 80.48 |
| 105368 | RS PKU Muhammadiyah Sekapuk | 12 | 2022 | - | 89.78% | 94% | 100% | 0% | 91.16% | 0% | 100% | 67.09% | 90.32% | 100% | 98.12% | 100% | 100 |
| 105369 | RS Primasatya Husada Citra (PHC) Surabaya | 12 | 2022 | - | 86.59% | 100% | 100% | 100% | 81.05% | 1.11% | 73.18% | 100% | 99.97% | 99% | 100% | 100% | 78 |
| 105370 | RS Ibu dan Anak Lombok Dua Dua | 12 | 2022 | - | 85.91% | 100% | 100% | 100% | 90.56% | 0% | 80% | 100% | 100% | 81.48% | 100% | 100% | 91.38 |
| 105371 | RS Umum Lavalette Malang | 12 | 2022 | - | 99.14% | 100% | 99.94% | 100% | 100% | 0% | 62.62% | 100% | 97.35% | 88.51% | 100% | 100% | 84 |
| 105372 | RS National Hospital | 12 | 2022 | - | 83.76% | 83% | 99.01% | 0% | 80.27% | 4.76% | 72.76% | 89.61% | 99.02% | 0% | 88.31% | 100% | 92.2 |
| 105373 | RS Petrokimia Gresik Driyorejo | 12 | 2022 | - | 97.32% | 97% | 100% | 100% | 95.38% | 0% | 100% | 100% | 100% | 100% | 100% | 100% | 86.63 |
| 105374 | RS Universitas Airlangga | 12 | 2022 | - | 95.6% | 100% | 96.65% | 83.33% | 0% | 0% | 98.65% | 100% | 97.7% | 0% | 96.86% | 0% | 0 |
| 105375 | RS Surya Medika | 12 | 2022 | - | 68.85% | 82% | 96.77% | 0% | 93.6% | 3.57% | 88.1% | 93.76% | 95.67% | 79.1% | 91.43% | 100% | 90 |
| 105376 | RS Umum Panti Waluya Sawahan Malang | 12 | 2022 | - | 93.37% | 99% | 99.49% | 0% | 89.53% | 7.09% | 81.12% | 100% | 80.61% | 75% | 99.24% | 100% | 86.5 |
| 105377 | RS Ibu dan Anak Nur Ummi Numbi | 12 | 2022 | - | 96.67% | 97% | 100% | 100% | 95.86% | 0% | 83.71% | 100% | 91.35% | 87.13% | 100% | 100% | 97 |
| 105378 | RS Umum Rachmi Dewi | 12 | 2022 | - | 92.68% | 99% | 100% | 100% | 90.85% | 0% | 93.75% | 100% | 97.69% | 90.91% | 0% | 100% | |
| 105379 | RS Orthopedi dan Traumatologi Surabaya | 12 | 2022 | - | 97.03% | 100% | 100% | 0% | 91.71% | 5.26% | 65.32% | 100% | 100% | 87.5% | 100% | 100% | 77.89 |
| 105380 | RS Manyar Medical Centre | 12 | 2022 | - | 86% | 100% | 97.53% | 0% | 90.53% | 2.35% | 97.4% | 87.5% | 73.28% | 0% | 100% | 100% | 94 |
| 105381 | RS Umum Randegansari Husada | 12 | 2022 | - | 95.6% | 100% | 97.17% | 100% | 94.32% | 3.64% | 93.43% | 100% | 81.04% | 83.57% | 93.43% | 100% | 85 |
| 105382 | RS Ibu dan Anak Putri Surabaya | 12 | 2022 | - | 96.88% | 96% | 100% | 100% | 100% | 0% | 98.14% | 100% | 100% | 92% | 100% | 100% | 96 |
| 105383 | RS Islam Surabaya | 12 | 2022 | - | 99% | 99% | 100% | 100% | 80.47% | 0% | 66.22% | 100% | 96.93% | 100% | 100% | 100% | 89.1 |
| 105384 | RS Eka Husada | 12 | 2022 | - | 86.32% | 100% | 100% | 0% | 67.34% | 0% | 69.67% | 85.29% | 88.52% | 78.26% | 100% | 100% | 98 |
| 105385 | RS Ibu dan Anak Lombok Dua Dua Lontar | 12 | 2022 | - | 82.98% | 85% | 100% | 50% | 100% | 5.71% | 88% | 100% | 100% | 50.91% | 83.87% | 80% | 100 |
| 105386 | RS Umum Tk. III Brawijaya | 12 | 2022 | - | 95% | 98% | 100% | 100% | 93.85% | 0% | 92.31% | 100% | 96.15% | 94.62% | 100% | 100% | 82.61 |
| 105387 | RS Umum Lukas | 12 | 2022 | - | 88.5% | 99% | 97% | 0% | 88% | 16% | 85% | 95% | 98% | 85% | 90% | 100% | 90 |
| 105388 | RS Soemitro Lanud Moeljono Surabaya | 12 | 2022 | - | 85% | 80% | 89.06% | 100% | 100% | 9.09% | 40.48% | 100% | 95.58% | 35.14% | 85.94% | 100% | 98 |
| 105389 | RS Umum Anna Medika Madura | 12 | 2022 | - | 88% | 94% | 100% | 100% | 79.82% | 3.39% | 76.94% | 100% | 97.1% | 50% | 100% | 100% | 96.1 |
| 105390 | RS Bhayangkara TK II HS. Samsoeri Mertojoso | 12 | 2022 | - | 92% | 99% | 100% | 63.16% | 100% | 0% | 98.32% | 100% | 84% | 81.77% | 99.46% | 100% | 93.94 |
| 105391 | RS Jiwa Menur | 12 | 2022 | - | 96.13% | 100% | 100% | 0% | 86.29% | 0% | 79.26% | 100% | 96.85% | 0% | 100% | 100% | 90.06 |
| 105392 | RS Umum Panti Nirmala | 12 | 2022 | - | 99.72% | 100% | 100% | 100% | 100% | 0% | 88.31% | 74.34% | 99.74% | 72.39% | 99.65% | 100% | 83.5 |
| 105393 | RS Ibu dan Anak Husada Bunda | 12 | 2022 | - | 80% | 75% | 81.25% | 0% | 84.62% | 0% | 100% | 89.29% | 0% | 83.33% | 100% | 0% | 100 |
| 105394 | RS Umum Wates Husada | 12 | 2022 | - | 80.27% | 84% | 100% | 100% | 64.79% | 2.04% | 100% | 100% | 99.21% | 74.07% | 100% | 100% | 0 |
| 105395 | RS Umum Royal Surabaya | 12 | 2022 | - | 81% | 96% | 95.32% | 100% | 78.74% | 6.49% | 33% | 100% | 90.67% | 89.47% | 93.07% | 90.74% | 89 |
| 105396 | RS Fathma Medika | 12 | 2022 | - | 96.76% | 99% | 100% | 100% | 86.34% | 0% | 62.67% | 100% | 69.23% | 0% | 100% | 100% | 80.56 |
| 105397 | RS Adi Husada Undaan | 12 | 2022 | - | 99.75% | 99% | 95.81% | 0% | 94.51% | 5.36% | 79.46% | 95.04% | 97.5% | 0% | 92.14% | 100% | 89 |
| 105398 | RS Umum Mabarrot MWC NU | 12 | 2022 | - | 87.14% | 97% | 100% | 0% | 71.43% | 0% | 62.64% | 100% | 90.62% | 100% | 88.14% | 100% | 77.25 |
| 105399 | RS Ibu dan Anak Kendangsari Surabaya | 12 | 2022 | - | 86.04% | 100% | 100% | 100% | 81.32% | 8.89% | 76.47% | 100% | 100% | 91.43% | 100% | 100% | 100 |
| 105400 | RS Punten | 12 | 2022 | - | 89.5% | 92% | 99.28% | 100% | 11.89% | 0% | 17.39% | 100% | 95.53% | 86.96% | 87.18% | 100% | 0 |
Penjelasan singkat berikut bertujuan agar masyarakat umum dapat memahami makna setiap indikator mutu yang digunakan dalam pemantauan pelayanan rumah sakit.
Mengukur kepatuhan tenaga kesehatan dalam melakukan kebersihan tangan (handrub/handwash) sesuai 6 langkah dan 5 momen kebersihan tangan.
Mengukur kepatuhan petugas rumah sakit dalam menggunakan Alat Pelindung Diri (APD) pada kondisi yang terindikasi.
Menilai kepatuhan tenaga kesehatan dalam melakukan identifikasi pasien menggunakan minimal dua identitas sebelum tindakan medis.
Mengukur kecepatan tindakan operasi SC emergensi kategori 1 sejak keputusan operasi hingga insisi dilakukan.
Menilai waktu tunggu pasien rawat jalan sejak pendaftaran hingga dilayani oleh dokter.
Mengukur keterlambatan operasi terjadwal, dinilai baik jika tidak terlambat lebih dari 1 jam dari jadwal.
Menilai kepatuhan dokter dalam melakukan visite pasien rawat inap pada rentang waktu yang ditentukan.
Menilai kecepatan pelaporan hasil laboratorium kritis yang memerlukan tindak lanjut segera.
Menilai kesesuaian obat yang diresepkan dokter dengan Formularium Nasional.
Menilai kesesuaian pelayanan dengan alur klinis pada penyakit prioritas nasional.
Menilai upaya pencegahan risiko jatuh pada pasien rawat inap berisiko tinggi.
Menilai kecepatan rumah sakit dalam menangani keluhan pasien sesuai tingkat prioritas.
Mengukur tingkat kepuasan pasien terhadap 9 unsur pelayanan rumah sakit berdasarkan survei.